Bluepen Software FAQ and Support Details

Do you have questions about the products offered by Bluepen Software? Are you in need of pricing or customer support? You’ve come to the right place! Take a look at a few common questions we’ve received and our answers.
Do you have a question that isn’t answered directly by our FAQ? Reach out to Bluepen Software customer support directly through email or by phone.
Choosing between SaaS and open source plugins are a decision that every customer service team has to make. There really isn’t a ‘one-size-fits-all’ answer. Both option have their advantages and drawbacks. It depends on what you need the software to do.

SaaS is a distribution model for software in which a third-party provider makes applications available to clients online.

A plugin does exactly what it sounds like. It’s a program that you add to your existing platform to provide a function that you’re currently lacking.

The key difference is how the software is implemented, but the result is similar.

SaaS is subscription-based, meaning it lacks licensing fees. That can make a significant difference when it comes to cost.

SaaS is also updated and maintained by our team. You have to download an updated version of a plugin every time there’s an update to maintain the latest version.

Seamless integration into your Help Desk platform is also possible with SaaS. We tailor SyncDojo to each platform. You’ll never have to worry whether it will work or not. The team at Bluepen Software has tested and QA’ed SyncDojo with each Help Desk platform.

Currently Bluepen Software offers integration solutions as a service (SaaS). Real Time Plugins are scheduled for introduction in the upcoming year based on customer demand.

The SyncDojo platform provides an SaaS option when it comes to implementation for Help Desk and Team Foundation Server, and Visual Studio Team Services Online.

Get in touch with our team to get more details on the latest implementation options for SyncDojo through our contact form or by phone at (847) 861-7052.
Our pricing structure is per Help Desk user agent.

Customer service agents who use our products are considered help desk user agents. An individual submitting a support ticket is a user.

This is different from pricing per user, and designed to present our clients with a cost effective solution
Signing up for a free trial for any of the solutions from Bluepen Software with the following instructions:

  1. Fill out a short form on the website OR call us.
  2. Our team will contact you within 24 hours.
  3. We will ask a few questions about your current systems and software configurations your team requires to provide the correct configuration for your free trial.
  4. Our team will provide access to the software solution that your company needs for up to 15 days during the free trial period.
While we would love for you to continue to use our product, our free trial does end. Once your trial period ends, you’ll no longer have access to the free version of SyncDojo. Take a look at our pricing guide to learn more about the affordable payment programs we offer to help your business meet the needs of your customers.
While we can’t guarantee that we can execute every request your company has, we’re always looking to improve our product and we welcome feedback from our customers. If you need a feature implemented or adjusted, get in touch with our team by phone or email to discuss possible fixes.
If your company requires a software solution that integrates your support ticket system with Visual Studio Team Services or Visual Studio Team Foundation Server, contact our team by phone at (847) 861-7052 or through our contact form.

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