Desk

How does SyncDojo assist companies that use Salesforce Desk with Visual Studio Team Services or TFS?

Salesforce Desk allows companies to add customer service tools quickly and gain insights into their customer response team. However, to provide a better overall user experience, the popular platform needs to be fully compatible with Visual Studio Team Services or TFS. Both product backlog tracking and workflow documentation are two of the key aspects of Visual Studio Team Services and TFS, but, in it’s current form, Salesforce Desk doesn’t offer these key functions. Finding an ‘in-house’ solution is often costly and time consuming, but SyncDojo cloud integration platform enables companies that rely on Desk and Visual Studio Team Services or TFS to have the following with a scalable software solution:

• The intuitive interface can be easily adapted to current processes
• Developed to work well with mobile and desktop platforms and browsers
• Allows for customization
• Simplified pricing structure with a license fee and subscription

How does SyncDojo differ from other products available?

In addition to the key advantages listed above, Desk users will find updated search functions and additional features to be a great advantage after implementing SyncDojo Salesforce Desk Integration solution. New search functions and custom options include:

• Search through Desk cases by subject matter, label, status, channel, start date, created date, and company
• Ability to pull notes or messages for a specific case
• Customer filters may be added soon
• Integration of Business Insights may also be included

Combine Customer Support and Software Management with SyncDojo.

Do you have a question or are you looking to request a demonstration of SyncDojo? Get additional information on SyncDojo or schedule a demo through our contact form and enable your team to combine Salesforce Desk and Visual Studio Team Services or TFS with the latest addition to a rapidly growing product lineup. You can also sign up for a free 15-day trial.